How to Place an Order
Orders can be placed through IRTI's online store, by phone, fax, mail or email. Stock items normally ship within 48 hours. Non-stock items and special order items will be given an estimated ship date.
California sales tax will be added to all shipments within the state of California. Exceptions will be orders from the federal government and organizations that provide a copy of their resale or tax excemption certificate.
Method of Payment
Most major credit cards, personal checks, money orders, bank checks and COD are acceptable methods of payment. Purchase Orders from USA federal and state agencies, and Educational Institutions are acceptable, as well as other businesses upon credit approval. Terms assigned for approved credit are either Net 15 days or Net 30 days.
You may return most new, unopened items within the first 30 days of delivery for a full refund minus shipping charges.
Electronic magnifiers such as desktop and hand held magnifiers may be returned for a full refund excluding frieght charges within a 30 day trail period from the date of delivery.
Items that have been used may be returned within 30 days on regular stock products, with a 15% Re-Stock Fee. There is no provision for returns past the first 30 days on regular stock products. Special order items are not returnable. Refunds will be made for product returned in new condition, including all original boxes, manuals, instruction tapes, etc. No refunds will be made on partial returns or damaged product.
Prior to returning product for credit or repair you must first contact IRTI to obtain a Return Materials Authorization. Contact IRTI at 530 274 2090 or via email at firstname.lastname@example.org.
After recieving an RMA number, Carefully package item(s) to prevent damage in transit. Send the package prepaid freight and insured. Please include a copy of your sales receipt. We are not responsible for items poorly packaged or lost in transit by the shipping service you use. Shipping charges are not refundable.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We can ship to virtually any USA address via UPS, except to PO Box address. Note that there are restrictions on some product shipments due to territory boundries. See notes posted for each product under availability.
We do not accept orders for shipment to international addresses in this online store. Contact IRTI for information on how to purchase items listed in our online store in your local region.
All shipments are made F.O.B. origin via UPS Ground service. Faster methods are available at an additional charge if requested at the time the order is placed.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight and dimension based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.